Welcome to Akron Plating (“Company,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://akronplating.com (the “Site”) or use any services provided by us, including but not limited to SMS communications via RingCentral. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.
1. Information We Collect
1.1 Personal Information We may collect personally identifiable information (“Personal Information”) that you voluntarily provide to us when you:
- Register on the Site;
- Fill out a form or send us an inquiry;
- Sign up for our email or SMS notifications;
- Communicate with us via email, phone, or any other means.
Personal Information may include your name, email address, phone number, mailing address, or other details necessary to help you with your experience.
1.2 Non-Personal Information We may also collect non-personal information that does not directly identify you. This can include:
- Browser details, device information, and IP address;
- The time and date of your visit;
- The pages you visited and the time you spent on the Site;
- Other diagnostic data and usage information through tracking technologies.
2. How We Use Your Information
We use the information we collect or receive:
- To provide and maintain our services – We use your information to create and manage your account, respond to inquiries, and handle customer service requests.
- To personalize user experience – We may use your information to tailor the content we display and to improve the Site’s functionality.
- To send administrative information – We may use your Personal Information to send you updates regarding our Site, changes to our terms, conditions, and policies, and other similar information.
- To send SMS communications – We use RingCentral to send and receive SMS messages. If you opt in to receive SMS communications from us, your phone number will be processed by RingCentral in accordance with their privacy policy.
- To comply with legal obligations – We may process or disclose your data to comply with applicable laws, regulations, or legal process.
- For other business purposes – We may use your information for data analysis, determining the effectiveness of our marketing campaigns, and to evaluate and improve our Site, products, and services.
3. Disclosure of Your Information
3.1 Service Providers We may share your information with third-party vendors who perform services for us or on our behalf, including payment processing, data analysis, email or SMS delivery, hosting services, customer service, and marketing assistance. This includes RingCentral for SMS delivery.
3.2 Legal Purposes We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
- Comply with a legal obligation;
- Protect and defend our rights or property;
- Prevent or investigate possible wrongdoing in connection with the Site or our services;
- Protect the personal safety of users of the Site or the public.
3.3 Business Transfers We may share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.